Frequently Asked Questions
Many of our customers have specific questions about our profrssional Utility Management Services. Here are just a few of the frequently asked questions.
Estimates provided over the phone and email are free. If you require a quote in person, we do have a trip charge that, depending on the final cost of the project, we will refund it in your final invoice, if the job bid is approved (only for jobs $1000 and above).
We are fully insured with a general liability policy to protect your home in the unlikely event of an accident. Our employees are also insured with a worker's compensation policy to protect our handymen while on the jobs sites and enroute.
We charge by the hour for most jobs. When we estimate jobs, we give price estimates or range of cost of labor for a complete project or job.
In some cases, we prefer that you purchase some of the items needed for a job. Items such as light fixtures, faucets, toilets, shelves, ceiling fans, tile, laminate flooring, and others that are to our customer's liking or preference. Other items such as drywall (and other pertinent materials related to drywall repairs), wires, cables, junction boxes, and other specific parts for repairs are better purchased by us, so that we get the correct ones. Although in some instances we can give our customers a "shopping list" to allow them to purchase all the materials and parts. We offer delivery services for items needed to complete projects (for a small fee). Also, any items we purchase will be marked up 35-50% (most companies markup 200-300%) to make up for taxes and delivery, and that is why we also prefer that customers purchase the higher ticket items such as doors, windows, paint (in large quantities), so that they can save money.
Currently, we do not have availability on major holidays (Independence Day, Thanksgiving, Christmas Day, and New Year's Day). We work during most bank holidays. Please contact the office for more information. We, however, do work on weekends when available.
We accept cash, check, credit, or debit card.
Unfortunately, payment for services rendered is due upon receipt of the final invoice. We do not accept NET 15, 30, or 45, unless you are a commercial account (like a property management company) and any unpaid invoices after 30 days will receive a 10% late fee (and every 30 days after that).
It is not necessary, but we prefer to have someone at the home that is at least 18 years old. You may arrange for us to gain access to your property and to lock it after we leave. If you are out-of-state, we can provide pictures of the finish job that would be emailed along with the invoice. We treat your home with the utmost respect and care. The only thing we want to be sure about is that you leave arrangements for payment, if you are paying by check, or we can email you an invoice (due upon receipt) once the office receives the information from the handyman.
We only require a deposit for costly materials (especial orders for doors, windows, flooring, paint, and others), if the cost is more than $100. Any refunds would require a re-stocking fee, depending on the cost of the parts or materials.